Student Ombudsman


STUDENT OMBUSDMAN

Professor Alberto José Barata Gonçalves Cavaleiro

 


REGULATION OF THE ESEnfC STUDENT OMBUDSMAN (Link)

The Regulation of the Student Ombudsman of the Nursing School of Coimbra is published in Diário da República, 2.ª série — N.º 242 — 14 de dezembro de 2012, Parte E, pág 39855 a 39857.

 

COMPETENCES

In accordance with Article 64 (2) of Subsection VII of the Statutes of the Nursing School of Coimbra, made public by Normative Order 20/2006 of Diário da República (Official Portuguese Journal) no. 55 I Series-B of 17th March 2006, the Student Ombudsman is responsible for:

  1. Analyzing students’ complaints and appeals and, in the case of deciding in favor of the complainant, making relevant recommendations to the competent bodies in order to solve them;
  2. Making general recommendations to protect students’ interests, namely within the scope of the School’s pedagogical activity and social services;
  3. Promoting activities, while monitoring the efficiency of the services available for students.

The Ombudsman is responsible for defending students’ interests and should be informed about the problems related to the School’s pedagogical activity and social services that are not solved by the competent bodies.

The Ombudsman will ensure that all cases are carefully and objectively analyzed and solved. All efforts will be made to respect students’ rights and ensure that their contact with the different ESEnfC bodies is fair and legal.

 

PRESENTATION OF COMPLAINTS

The complaints must include the student’s full identification (name, student number, email address and/or address and/or telephone number), as well as an objective description of the facts, while giving the necessary information. Witnesses may be called.

You can contact the student ombudsman:

  • Online form (click here) that will be sent to the ESEnfC Student Ombudsman
  • Email - provedor@esenfc.pt
  • Phone -  962035365
  • Ask for the telephone number at the Reception of Campus A, B or C.
  • Letter, fax, or email sent to ESEnfC or handed in the reception of campus A or B and addressed to the Student Ombudsman.

The Ombudsman is available to meet with students in office 8 (Campus B) or at another location agreed to by the student and the ombudsman, by prior appointment.

 

The ESEnfC Student Ombudsman

Prof. Alberto José Barata Gonçalves Cavaleiro